Privacy Policy
Introduction to The Deen Club
Welcome to The Deen Club! We are a Muslim run company dedicated to nurturing Islamic values in modern times. Our mission is to provide engaging, educational books and thoughtful gift items that help families grow with a strong foundation in faith and morality. At thedeenclub.ca, we are committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
We collect personal information when you place an order, create an account, or contact us. The information we may collect includes:
- Name: To personalize your order and address you correctly.
- Address: To deliver your order to the correct location.
- Email: To send order confirmations, updates, and tracking information.
- Phone Number: To contact you regarding your order if needed and for delivery purposes.
- Payment Information: To process your payment securely. Please note that we do not store any credit or debit card information on our servers. We rely on Stripe, a secure payment gateway, to handle all payment transactions.
Use of Information
The information we collect is used solely for the following purposes:
- To process and fulfill your orders.
- To communicate with you regarding your order status, including confirmations and tracking updates.
- To provide customer support and respond to your inquiries.
- To improve our services and customer experience.
We do not share, sell, or rent your personal information to third parties for marketing purposes.
Return and Refund Policy
We accept returns and offer refunds within 14 days of delivery. If you are not satisfied with your purchase, please contact us to initiate a return. The item must be in its original condition and packaging. Once we receive the returned item, we will process your refund.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. After 12 months of inactivity, your data will be securely deleted from our systems. However, we may retain certain information if required by law or for legitimate business purposes.
Security
We take the security of your personal information seriously. We implement a variety of security measures to protect your data, including:
- Using secure servers and encryption technologies to safeguard your information.
- Partnering with trusted third-party services like Stripe for secure payment processing.
- Regularly reviewing and updating our security practices to ensure compliance with industry standards.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Your Rights
As a user of thedeenclub.ca, you have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
- Data Portability: You can request a copy of your data in a machine-readable format.
- Opt-Out: You can opt-out of receiving promotional emails from us at any time by clicking the unsubscribe link in the email.
To exercise any of these rights, please contact us at privacy@thedeenclub.ca.
Right to Change This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@thedeenclub.ca or use the Get In Touch form on our website.